Job description

Being part of the product team, you will be integrated into a squad. You'll work closely with a Product Manager, developers, and the Customer Experience team.

Missions

In this role, you will be responsible for:

• Reproduce bugs reported by customers
• Manage bugs backlog and priorization
• Test fixes made by engineers
• Handle technical questions escalated by the Customer Experience Team
• Monitor the SLAs (resolution time, etc.)
• Work closely engineers and PMs to identify and mitigate risks in upcoming features
• Create and maintain internal documentation for recurrent issues
• Train the Customer Experience Team about technical issues

Job requirements

For this Technical Support Specialist role, we are looking for someone with the following experience:

• Previous experience on a Technical Support role in a tech company
• Experience with ticket management systems such as Jira
• Very good English and communication skills (French is a plus)
• Knowledge in SQL is a plus
• Knowledge in video and audio streaming is a plus
• Knowledge in web technologies is a plus

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Benefits

• 🥙 Eat well: You get a monthly stipen of restaurant tickets for the amount of 9€ per workday (Swile, ex Lunchr) covered at 50%, or the equivalent for non-France residents. Hot and cold drinks, fruits and snacks are available in our Paris office.
• 🌍 Have flexibility: We offer flexible working hours, and stipends for coworking spaces and home-office materials.
• 🚲 Be reimbursed for transportation: **** Personal transportation costs can be reimbursed up to 400€ per year with the "Forfait mobilité durable". Costs to come to the home office are paid according to a package.
• 🎉 Spend time together for special events: We host monthly afterworks, activities on and off site, and team offsites twice a year. We have team meetups at the office once a quarter.
• 🏃‍♂️ Enjoy leisure activities thanks to our CSE: Sports or cultural activities are covered, and preferential rates via Leeto.
• ⚖️ Benefit from equity packages.
• And of course, from all the essentials : 💊 Quality health insurance (Alan Green ou Blue), and Provident (Swisslife), 🚂 50% of the transport subscription is paid by Livestorm, and everything necessary for your daily life (goodies, supplies, resources...) is provided.