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Social Customer Care - Moderator (Multilingual)

Social Customer Care - Moderator (Multilingual)
Posted
Nov 24

We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

We are looking for a dynamic and driven individual to wo...Read more

We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

We are looking for a dynamic and driven individual to work on a freelance basis providing efficient customer support via social media. You’ll be engaging with Badoo users across Facebook, Twitter and Instagram, assisting with a range of enquiries including reports of abuse, general questions and corporate enquiries.

Due to the current situation, interview and training will take place online.

 

Key accountabilities

  • Provide friendly and efficient support across Facebook, Twitter and Instagram, as well as responding to product reviews in external platforms
  • Promote Badoo as a personable brand that takes care of their users by resolving all enquiries through our social media accounts
  • Ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams
  • Troubleshoot users issues and report any technical issues promptly for resolution
  • Accurately record feedback, topics of conversation and user sentiment for further analysis

 

Experience we are looking for

  • Full professional proficiency in English is a must
  • Multilingual - high level of written and spoken fluency in as many of the following as possible: French, Portuguese, Spanish, German, Italian, Polish or Russian
  • In tune with current events and social media trends
  • Accurate spelling & grammar
  • Committed and able to work independently
  • Great eye for detail
  • Tech-savvy
  • Thorough knowledge of Badoo, as well as social media platforms
  • Multimedia literate with sound computer skills
  • Experience in a similar role is advantageous

 

About you

  • You are self-motivated and energetic
  • You have an innovative and logical approach to problem-solving
  • You have a flexible schedule
  • You have the ability to work remotely from home
  • You have a desire to contribute to the growth and development of a major brand
  • You are deeply passionate about Bumble’s brand vision and values

With over 600 staff in 10+ countries all working remotely during the time of COVID-19, we’ve worked hard to adapt and support our teams during this challenging time, including:

* Flexible working hours

* Streaming free, live yoga & meditation sessions each week, as well as a full weekly timetable of free online exercise classes

* ‘Random Coffee’ - connecting staff across the globe in pairs once a week to get to know each other over a video chat

* ‘First Fridays’ - meal delivery for a remote lunch with your team once a month

* Employee Support Fund for those whose households are experiencing financial hardship due to COVID-19

* Written resources to guide employees through this challenging time

* You will also be taken through a fully digital onboarding process!

 

About Bumble: Bumble is the parent company that operates Badoo and Bumble, two of the world’s largest dating and connection apps with millions of users globally. The Bumble app was founded by CEO Whitney Wolfe Herd in 2014. Bumble is majority-owned by Blackstone and has over 600 employees in offices in Austin, London, and Moscow. 

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