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Service Desk Agent

Service Desk Agent
Posted
Oct 16

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with Polish to join our team in Remote, Wielkopolskie (PL-WP), Poland (PL).

 

Job Responsibilities Include:

  • Identify issues, investigate root causes and recommend solutions to reported problems;
  • Provide technical guidance in activities associated with identify...Read more

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with Polish to join our team in Remote, Wielkopolskie (PL-WP), Poland (PL).

 

Job Responsibilities Include:

  • Identify issues, investigate root causes and recommend solutions to reported problems;
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
  • May prepare help desk incident reports and assist in hardware and software evaluation;
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

 

Basic Qualifications:

  • University education, preferably technical degree or Microsoft certifications;
  • Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
  • Experience of providing remote IT support;
  • Excellent communication and customer service skills;
  • Fluency in English and Polish, both written and verbal;
  • Flexibility to work shifts;
  • Possibility to work remotely; 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Job Segment: Consulting, Cloud, Help Desk, Information Technology, Technology

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