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Operations Manager

Operations Manager
Posted
Jan 18

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.  


What will you be doing? 

Within this role you will have line management responsibility for team leaders and queue controllers being responsible for the UK performance and delivery from the UK Tech 2 teams. You will also deliver appropria...Read more

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.  


What will you be doing? 

Within this role you will have line management responsibility for team leaders and queue controllers being responsible for the UK performance and delivery from the UK Tech 2 teams. You will also deliver appropriate staffing levels across the shifts to deliver exceptional service to our Home Broadband customers as well as working with our teams across Egypt and India to deliver a single way of working across the teams through continual service improvement methodologies.


Who are we looking for?  

  • Experience in a Broadband 2nd Line Support role
  • People management experience, ideally in a manager of managers role 
  • Knowledge of fixed line infrastructure including Openreach network, equipment and systems.
  • Ability to produce and deliver quality documentation / presentation


What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.


Ready? 

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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