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Helpdesk Agent

Helpdesk Agent
Posted
Nov 04

Do you enjoy flexibility and the ability to work from home?  Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam.  We are a fully virtual organization with all team members working 100% remotely.  

Achieve Test Prep is currently seeking a Helpdesk Agent to be the first point of contact for customers needing technical support to effectively and efficiently solve problems with their knowledge, ambition and user-friendly support.

 

Responsib...Read more

Do you enjoy flexibility and the ability to work from home?  Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam.  We are a fully virtual organization with all team members working 100% remotely.  

Achieve Test Prep is currently seeking a Helpdesk Agent to be the first point of contact for customers needing technical support to effectively and efficiently solve problems with their knowledge, ambition and user-friendly support.

 

Responsibilities

  • Troubleshoots computer and mobile devices issues that customers have when accessing Adobe Connect online platform, Moodle LMS and other websites

  • Assists customers in installing software and apps under different Operative systems and mobile devices (Windows, Mac, Chrome OS, Android, iOS)

  • Guides customers on resolving technical difficulties over the phone (audio issues, connectivity problems, etc)

  • Access customer's computers remotely to resolve technical difficulties

 

Desired skills and experience

  • Must write and speak fluently in English

  • Available to work 40+ hour per week: Monday and Friday 2 pm - 10 pm Eastern Time, Tuesday, Wednesday and Thursday 9 am - 5 pm Eastern Time

  • High School Diploma (graduate) or 1-3 years of conclusive experience

  • Location - Home-based outside USA

  • Technical support background and experience

  • Technical knowledge of computers and operative systems (Windows, Mac, Chrome, Android, iOS), as well as mobile devices

  • Ability to work under stress on the phone 

  • Ability to deal with frustrated customers 

  • Outstanding customer service skills 

  • Experience with remote computer access (TeamViewer, AnyDesk) preferred

  • Knowledge of Moodle and Adobe Connect preferred

 

Why Work for Achieve Test Prep? 

We believe our team members empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.

Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.

Team member engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all team members enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?

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