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Employee Experience Manager

Employee Experience Manager
Posted
Dec 30

At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

The Employee Experience Manager wi...Read more

At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

The Employee Experience Manager will focus on creating an ‘employer of choice’ experience for all Talkdesk employees, beginning with a world-class onboarding experience, a focus on engagement and related activities, and initiatives aimed at connecting a truly global organization into ‘one team.’

 

Responsibilities:

  • Works as a key member of the global ‘employee experience’ team, focusing on creating the best possible experience for all global Talkdesk employees.
  • Responsible for delivering a world-class employee onboarding experience.
  • Coordinates a global calendar of employee events, exploring new opportunities to connect employees and build a sense of team.
  • Leads in the organization in the coordination of employee activities and events, both virtually and in person, as well as any support needed during the activities or events.
  • Evaluates the success of each activity, event, or outing and identifies opportunities for improvement in the future.
  • Develops and maintains budgets for assigned programs, events, activities, and outings.
  • Identifies and negotiates with a variety of vendors to solicit discount opportunities for employees.
  • Organizes Talkdesk employee recognition programs and coordinates award presentations and celebrations.
  • Maintains an attitude and philosophy consistent with the company's values.
  • Performs other related duties as assigned.

 

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office or Google Suite software.
  • Thorough understanding of global, virtual event planning practices and techniques.
  • Project management skills.
  • Ability to develop and maintain relationships with vendors.

 

Education and Experience:

  • Associates degree required; Bachelors degree preferred.
  • At least four years of prior HR experience, in an employee relations or engagement focused role.
  • Professional human resource and/or benefits certification preferred
  • Experience in a hyper-growth, global organization strongly preferred
  • Prior SaaS organizational experience preferred
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