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E-Commerce Product Lead

E-Commerce Product Lead
Posted
Mar 06

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Purpose &...Read more

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Purpose & objetives

SAP Learning is responsible for the development and delivery of the enablement materials and products for all SAP products and solutions, and we are industry-leading in learning and education trends. As part of the SAP Learning, our team manages the commercial products and business systems in collaboration with teams and stakeholders within and outside the organization. You will be working in a global team with locations in Germany, London, USA, France, and New Zealand.
 

As the e-commerce product lead you act as the cross-functional lead for SAP Training Shop and the digital business of the commercial portfolio of SAP Learning. You will drive key strategic initiatives and support the commercial business transformation of SAP Learning towards a world-class learning experience and grow the digital channel. You will lead the requirement definition, the creation of a roadmap and the implementation of strategic digital initiatives for SAP Learning. You will interface with a wide range of departments, functions, and stakeholders on global and regional level across SAP Learning, SAP Training and Adoption, SAP Customer Success, and SAP Digital Sales.

 

Expectations & taks

  • As the e-commerce product lead in SAP Learning you will be responsible for:
  • Develop strategic initiatives and business cases that deliver opportunities for revenue growth and/or customer-centric experience improvements.
  • Lead and/or support the implementation of strategic initiatives that may include expanding functionality.
  • Develop and prioritize the project roadmap for SAP Training Shop in alignment and collaboration with relevant stakeholders.
  • Liaise with business stakeholders at regional and global levels on roadmap and backlog reviews, functional enhancements, issues, and continuous improvements.
  • Manage investment budget for SAP Training Shop to execute on roadmap and continuous maintenance.
  • Continuously improve and optimize the experience on SAP Training Shop (e.g. cross site linking with other domains, ensuring consistent taxonomy, updating FAQ’s and support documentation)
  • Manage content for all global pages of SAP Training Shop, including translation, and occasionally support regions on planning and execution.
  • Monitor SAP Training Shop business and relevant metrics to identify potential initiatives to improve and optimize.
  • Develop deep understanding of customer behaviors and how these are evolving.
  • Manage relationship with external vendor, that supports SAP Training Shop, and manage backlog with the vendor.
  • Work with SAP IT, external vendors, and project managers on execution of roadmap and initiatives, including:

-    Defining business requirements and establishing business case
-    Creating and managing a cross-functional project plan across all phases (feasibility, design, build, launch, post-implementation review)
-    Resolving cross-functional issues/discrepancies and identifying risks 
-    Reporting project progress to stakeholders
-    Monitoring post-launch results against business case

 

Skills and competencies
Requirements

  • You are comfortable working in an international environment where you must collaborate with people remotely and across different time zones and cultures.
  • You are a strategic thinker with excellent problem-solving skills and the ability to understand and make sense of a variety of different data types and input. 
  • You can clearly articulate to a wide audience the operational dynamics of the business, develop a case for new tools and initiatives, document clear business requirements and project status.
  • Proven experience in project and program management on global projects at scale
  • Strong leadership and influencing skills and presentation skills
  • Expertise in SEO and traffic acquisition strategies and Adobe Analytics
  • Proven experience in guiding transformation programs
  • You show an openness to people and a willingness to hear what others have to say.
  • You can work across a diverse group of stakeholders to drive towards a shared outcome.
  • You are a multiplier and can lift and guide the team around you.

 

Work experience

  • Five years or more of experience across one or more of the following types of roles: management consulting, strategic marketing, or e-commerce business.
  • Three years or more of experience as product owner or comparable roles
  • Degree in business administration, digital technology, or similar.

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:329382 | Work Area: Software-Design and Development | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Limited Full Time  | Additional Locations: Virtual - Europe

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