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Customer Happiness Engineer

Customer Happiness Engineer
Posted
Sep 22

#Gettimeback to the executives of global leading companies..

Sherpany`s mission is to give back time by turning formal meetings from time-wasters into value-creators. Our team is building a mobile and web based platform that allows effective choice making by digitally transforming meetings and decision making processes. In cutting administrative, organizational and repetitive work Sherpany`s platform is actively sparing resources like paper, shipping and transportation. Our headquarter is located in Zurich and we have offices in Lisbon, Berlin, Paris, Milan and ...Read more

#Gettimeback to the executives of global leading companies..

Sherpany`s mission is to give back time by turning formal meetings from time-wasters into value-creators. Our team is building a mobile and web based platform that allows effective choice making by digitally transforming meetings and decision making processes. In cutting administrative, organizational and repetitive work Sherpany`s platform is actively sparing resources like paper, shipping and transportation. Our headquarter is located in Zurich and we have offices in Lisbon, Berlin, Paris, Milan and Wroclaw.

 

Your mission - Bring a smile to our customers face :-)

As a member of our Support Team in Lisbon, you will help our customers around Europe to find solutions in their daily use of “Sherpany”. You’ll help new and current clients and their teams through swift troubleshooting and correspondence. With your support you’ll ensure that their use of “Sherpany” solution is a flawless experience and you will illustrate how the product has the ability to set them free to do great work and to #gettimeback. In our office in Lisbon, you will have the opportunity to closely interact with a multinational and talented team, learn how to become a master of your craft and embrace your job responsibilities, which include:

  • Provide high quality support in response to customer inquiries, concerns, and requests about our software
  • Ensure that you and your teammates provide an excellent service in French & English
  • Communicate with our premium customers by using our ticketing tool, chat and phone
  • Work side-by-side with our customers or 2nd level support to provide efficient solutions to challenging problems
  • Gather customers information, evaluate and analyze the recurring symptoms in order to find sustainable solutions
  • Be proactive by scheduling follow ups with customers where necessary and record support cases by using our tools

 

What we'll love about you:

  • You are fluent (oral & written) in French & English (additional fluency in Italian or German would be a big plus)
  • You have 2+ years’ experience in a similar position; supporting end users
  • When talking to clients you excel through your outstanding communication skills and high service- and solution-orientation
  • Customers, colleagues and superiors can count on you because you are a trustworthy, result-driven and reliable person

 

How you can imagine us:

  • You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
  • In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working
  • Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
  • We work with modern Apple products; every employee receives an own MacBook
  • Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation

 

Our recruiting process:

  1. Send us your online application (CV, motivation letter & open source projects - if available)
  2. First interview with Marc (60 min.)
  3. Second interview with Hiring Manager (60 min.)
  4. Virtual TrialDay where you get to know the job and your future team
  5. Offer 🎉

 

Looking forward to having you in our team soon! 😃

Your contact person for this role:

Marc Duny
Talent Acquisition Specialist
marc.duny @ sherpany.com

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