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Chief Social Media Linguist

Chief Social Media Linguist
Posted
Oct 23

Description

This is a remote position open across the European time zones.

What is the difference between hate speech and discriminatory content? What type of chatter constitutes friendly teasing and what is bullying? In what context is using an eggplant emoji sexual? Should the same categorization rules apply when you’re categorizing comments related to a politician, as when you’re categorizing comments related to a consumer featured in a company’s ad? When should a pizza emoji be considered political? What’s a ‘normal customer complaint’ and what’s a...Read more

Description

This is a remote position open across the European time zones.

What is the difference between hate speech and discriminatory content? What type of chatter constitutes friendly teasing and what is bullying? In what context is using an eggplant emoji sexual? Should the same categorization rules apply when you’re categorizing comments related to a politician, as when you’re categorizing comments related to a consumer featured in a company’s ad? When should a pizza emoji be considered political? What’s a ‘normal customer complaint’ and what’s an ‘escalated customer complaint’?

The above are all questions that we deal with at BrandBastion almost daily. We’re specialised in categorizing social media comments and taking action on behalf of our clients such as hiding harmful comments, issuing alerts for situations requiring attention and issuing responses on behalf of our clients.

We have an extensive data science team overseeing our proprietary technology for content processing that utilizes AI and NLP. We also have an extensive team of content processing specialists that categorize data when our technology doesn’t have high enough confidence levels for applying a specific tag.

As a Chief Social Media Linguist you will work closely with our Data Science team and our Customer Success Team and you will report to our Head of Operations. You will:

  • Monitor social media platforms’ and goverments' initiatives and advancements around social media, including rules and regulations around hate speech and political content
  • Oversee our content categories and definitions in general (we have a lot of different categories we apply across social media content, including spam, discrimination, purchase intent, fan community etc).
  • Monitor changes in how people communicate on social media and how language evolves in different areas, educating team members on these changes and adapting/adding/adjusting our categorization definitions as needed over time
  • Oversee documentation related to how we categorize content and overseeing training procedures related to our content processing specialists and quality assurance managers
  • Be responsible to initiate and create external content related to social media language usage and linguistics (eg: research, blog posts, white papers, thought leadership articles)

 

Requirements

  • Outstanding communication skills in English
  • Minimum of 4 years of experience working in the field of linguistics, preferably in the context of social media
  • Proven thought leadership (you’ve written articles or blog posts on the topic of language)
  • Bachelor’s degree in Linguistics, English, Marketing, Journalism or related field
  • Strong technical skills are considered a plus.

 

Benefits

  • Work at a high-growth company that works with some of the world's top brands
  • Agile working environment
  • Options to rapidly advance in your career and projects
  • 4 weeks of paid vacation annually offered to all team members.
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