Skip to main content
The Best Online Jobs! Work from Home or Anywhere.

Account Partner Director

Account Partner Director
Posted
Oct 20

Salesforce Industries, delivers digital-first industry cloud and mobile software, driving customer-centric transformations for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and government organisations built natively on the Salesforce platform. Our platform possesses deep expertise in vertical industries which enables organisations to digitally transform while delivering seamless, industry-specific processes and data models across any channel, helping to increase sales, service and marketing agility, operational efficiency, digital ...Read more

Salesforce Industries, delivers digital-first industry cloud and mobile software, driving customer-centric transformations for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and government organisations built natively on the Salesforce platform. Our platform possesses deep expertise in vertical industries which enables organisations to digitally transform while delivering seamless, industry-specific processes and data models across any channel, helping to increase sales, service and marketing agility, operational efficiency, digital adoption and simplicity.

 

Job Description:

CRM Services Account Partners (APs) are passionate and strategic sales leaders, responsible for selling the entire CRM product portfolio to the designated account. APs must be tactical thinkers with outstanding skills across corporate, commercial, and multiple functions, while demonstrating high energy, and strong sales management experience. 

As an Account Partner you will be ensuring the overall customer success and quality of customer engagements in our verticals. You will be playing a key role in the selling of new services engagements and up-selling value added services to existing clients to ensure customer satisfaction and continued revenue growth. 

It is expected to understand and manage customers throughout their life cycle and drive service adoption through sales activities to new and existing customers. This includes making pipes and sales presentations with executive class clients. 

The primary indicators of success for this position are overall bookings and revenue growth for the service over the previous year. This is an international role responsible for key customers across the EMEA region. 

 

Resposabilities:

  • Overcome CRM service growth and bookings, while ensuring organisational health and customer satisfaction goals as a regional leader

  • Use industry expertise and business acumen to understand customer motivation, business drivers, strategic goals, objectives, and desired business outcomes

  • Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform

  • Develop and manage a territory and personalised account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver a successful revenue growth

  • Promote and build strong executive level customer relationships and provide team oversight with internal and external team members

  • Be a recognised role model for collaboration, leadership and overall business results

  • Manage all aspects of the customer engagement including driving best practices

  • Mentor team members

  • Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilisation management, etc

  • Travel required

 

Required Experience/Skills:

  • Degree or relevant experience 

  • Telecommunication industry experience

  • Strong executive level presence and experience in facilitation 

  • Successful track record serving as overall lead for enterprise CRM / eCommerce implementations and technology initiatives 

  • Proven background selling services in a Consulting environment or Product based company pitching to the Communications/Insurance/Health/Energy domains 

  • Significant enterprise level experience (SOWs, contract management, risk management, staffing) 

  • Highly collaborative and excels in a complex, matrixed environment

  • Team player with strong interpersonal skills

  • Ability to thrive in a fast-paced, unpredictable environment

  • Business Transformation Experience 

  • Consulting/implementation experience 

 

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust the company’s core values

  • ADAPTABLE: Excels in high levels of uncertainty and change

 

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

*LI-Y

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

 

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

 

Salesforce welcomes all.

If you see a bug please report it! Help us maintain the quality of jobs posted on Remote Europe.